If students correctly created their accounts through eCampus or properly linked their existing account, the integration between Foliotek and eCampus should automatically log students into their accounts. If students are being prompted to enter a username and password, check the following:

Students should access their eCampus account and then use the ePortfolio link to be directed to Foliotek. If the student does not use the link, their account will not be connected to your Course Community. If students are unable to locate the course community, please check the following:

1. Make sure students are going through eCampus.
   
2. Make sure students know how to share their ePortfolio from the "Manage ePortfolios" area.
   

Students should access their eCampus account and then use the ePortfolio link to be directed to Foliotek. If the student does not use the link, they will not have access to the associated content templates they need to complete their assignments. 

If the students cannot find the content template, please check the following:

1. Make sure students are going through eCampus.
   
2. Make sure students know that the template is located under the dropdown arrow for "Content Template" when they first create the ePortfolio.
   
3. Make sure the student hasn't already used the template.  If the template has been used, it will disappear from the list.  The portfolio will need to first be removed before the student can use the template to create a new ePortfolio.

4. Student did not choose the content template when creating their ePortfolio

The template cannot be changed after the ePortfolio has been created. If the ePortfolio is created with the incorrect template, the student should:

• Create a new ePortfolio using the correct template. They can easily add their files to new ePortfolio using the Files button in their toolbar, as any previously uploaded documents will be available to choose from.

The available templates should be listed in the drop down section to the right of "Content Template", shown below.

If you are unable to see a student's work, it's possible that they did not share all of their ePortfolio pages or merge their updates. If you cannot see all of the student's content, please check the following:

1. Ensure that the student merged their changes. The student must use the "Publish Changes" feature in the top right hand corner next to the green save button in order to merge any new updates to the live version of the ePortfolio.

2. Ensure that the student shared any newly added pages

• If this is the problem, when the student looks at the page links in their editor, the page title will be in brackets [].
• To fix this, have the student click on the Pages button in their ePortfolio editor and click on the page name on the left.
• Then, look for the red NO button in the middle section next to Is page Shared? and click on it. This will change it to a green Yes button.

6. Students account expired

When a student accesses their account and receives a page informing them that their license has expired, they have two options:

These are the only two options that will allow them to continue to access and edit their content.  The 'Download my portfolio' option should only be selected if the student has graduated and no longer needs to edit their content.